Privacy Policy for Grader.ai

1. Introduction

Welcome to Grader.ai ("we", "our", "us").

This Privacy Policy explains how we collect, use, and protect information when you use our mobile and web application Grader.ai (the "App").

By using our App, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Account Information

When you create an account, we collect your:

• Name or username
• Email address
• Password (securely hashed and not visible to us)

b. Usage and Transcript Data

When you use our AI features (such as IELTS Speaking grading or career guidance), we collect:

• Audio, text, or transcript input that you submit
• AI-generated feedback or scores
• App usage statistics (time, session length, features used)

We collect this information only to provide personalized feedback and improve AI accuracy.

c. Device and Technical Data

We may collect:

• Device type, operating system, and language
• IP address and anonymous analytics data
• Crash logs and performance data (for debugging and improvement)

d. Subscription and Payment Data

Payments are handled by Apple App Store or Google Play, depending on your platform.

We do not collect or store credit card or billing information directly.

3. How We Use Information

We use your information to:

• Provide and personalize AI feedback and analytics
• Improve accuracy and performance of our algorithms
• Maintain your account and subscription access
• Communicate updates, offers, and support messages
• Comply with applicable laws and prevent misuse

4. Data Storage and Retention

• Your transcript and audio data may be stored securely for model improvement and analytics.
• You may request deletion of your account and associated data at any time by emailing baipeissov@grader.cloud.
• We retain data only as long as necessary to provide our services or comply with legal obligations.

5. Sharing of Information

We do not sell or rent personal data.

We may share limited information with:

• Cloud service providers (for secure data storage and AI processing)
• Analytics providers (to understand usage patterns)
• Legal authorities if required by law

All third parties are required to protect your data and use it only for the purpose we specify.

6. AI Processing Disclaimer

Our App uses artificial intelligence models to analyze user input and provide feedback.

AI results are generated automatically and may not always be fully accurate. They are intended for educational and informational purposes only, not as professional or official evaluations.

7. Children's Privacy

The App is intended for users aged 13 and older.

We do not knowingly collect personal data from children under 13.

If we discover that a child under 13 has provided personal information, we will delete it immediately.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent to data processing
• Request data export or transfer

To exercise these rights, contact us at baipeissov@grader.cloud.

9. Data Security

We implement industry-standard measures to protect your data, including encryption and access control.

However, no system is completely secure, and we cannot guarantee absolute security of data transmission over the Internet.

10. International Data Transfers

Your data may be stored and processed on servers outside of Kazakhstan.

We ensure appropriate data protection measures in all such cases.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available within the App and at https://grader.ai/privacy.

Continued use of the App after changes means you accept the updated terms.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

📧 baipeissov@grader.cloud

📍 Almaty, Kazakhstan